Refund Policy

Globallink Web Solutions LLC strives to provide reliable and transparent service. This Refund Policy describes when refunds may be issued for services we provide.

1. Bill Payments to Carriers

Once a bill payment has been submitted to a carrier or third-party biller, it is generally non-refundable by us. If a payment has been incorrectly applied, you should contact the carrier directly. We will provide reasonable assistance in resolving such issues.

2. Service Fees

Any service fees charged by Globallink Web Solutions LLC may be refunded if a transaction fails due to our error and the underlying bill payment was not completed. Requests must be made within 7 days of the transaction.

3. Non-Refundable Items

• Prepaid recharges that have been successfully delivered to the carrier.
• Payments incorrectly authorized by the customer (e.g., wrong account number).
• Fees for services already rendered.

4. How to Request a Refund

To request a refund, email support@globallinkwebsolutions.com or call (516) 964-7494 with your transaction details, including date, amount, and a brief description of the issue. We will review and respond within 7 business days.

5. Processing Time

Approved refunds are typically processed within 5–10 business days to the original payment method. Your bank or card issuer may take additional time to reflect the credit.

6. Chargebacks

We encourage customers to contact us first before initiating a chargeback with their bank. We are committed to resolving issues quickly and fairly.

7. Contact Us

Globallink Web Solutions LLC
North Canton, OH 44720
Phone: (516) 964-7494
Email: support@globallinkwebsolutions.com